Frequently Asked Questions
HOW DOES HANDMADE-TO-ORDER WORK?
HOW DOES HANDMADE-TO-ORDER WORK?
Once your purchase is completed, we will have approx. 4 workdays to make it and send it your way. During that process you will be kept up to date about the status of your order.
WHAT IS THE STATUS OF MY ORDER?
WHAT IS THE STATUS OF MY ORDER?
Once your order has been shipped, you will receive an email with the tracking
code to follow your package.
HOW MUCH WILL SHIPPING COST?
HOW MUCH WILL SHIPPING COST?
Shipping costs will be calculated at the checkout depending on your shipping address.
WHAT IS YOUR CURRENT RETURN POLICY?
WHAT IS YOUR CURRENT RETURN POLICY?
A return can be requested except for our facemasks and earrings for hygienic reasons. Refunds are not possible due the fact that we are a small slow-fashion brand. Only exchange for product of equal value can be chosen.
If you would like to request a return, please email us: info@brii-studio.com
It will have to be returned within 14 days of receiving your order. Returns must be unused, with tags and, preferably, in original packaging for sustainable reasons. As soon as the return is received and approved, we will send you a couponcode with the matching amount for you to use on the website.
Please make sure you will receive a tracking code from the chosen company. We cannot exchange your items if the order isn't received at the office.
HOW DO I KNOW WHAT SIZE TO ORDER?
HOW DO I KNOW WHAT SIZE TO ORDER?
At every product page there is a specification showing the measurements of the garments so
you can decide what size and fit you desire.
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
Please contact us right away at
info@brii-studio.com . If production hasn't started yet there is still a chance we can help you. If production did start, it unfortunately won't be possible.
WHERE DO YOU SHIP FROM?
WHERE DO YOU SHIP FROM?
As everything is made in our studio in The Netherlands, we also ship from there.
CAN I EXCHANGE MY ORDER FOR A DIFFERENT SIZE?
CAN I EXCHANGE MY ORDER FOR A DIFFERENT SIZE?
Since everything is
handmade-to-order, you will have to return your current order and place a new order.
WHAT CURRENCY WILL I SEE MY ORDER?
WHAT CURRENCY WILL I SEE MY ORDER?
The prices will be shown in €
since we are a Dutch brand.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
After your order is completed, we will have 4 workdays to make it and send it to you. You will receive a shipping conformation with a tracking code.
CAN I CHANGE MY SHIPPING ADDRESS?
CAN I CHANGE MY SHIPPING ADDRESS?
Please contact us right away at
info@brii-studio.com . If your order hasn't shipped yet, it might be possible.
DO YOU REFUND RETURN SHIPPING COSTS?
DO YOU REFUND RETURN SHIPPING COSTS?
We don’t return shipping cost of
return packages.
WHAT IF MY ORDER HASN’T ARRIVED?
WHAT IF MY ORDER HASN’T ARRIVED?
Please contact us right away